07536 393 236
asa@totallandg.co.uk
07536 393 236
asa@totallandg.co.uk

Our Commitment to You: Protecting Your Data & Privacy

At Total Landscaping and Groundworks, we believe that trust is the foundation of every great relationship. This extends beyond the quality of our landscaping and groundworks to how we respect and protect your personal information. Our commitment to data protection isn't just about legal compliance—it's a core part of our promise to value and safeguard our clients.

Our Philosophy: Your Trust, Our Responsibility

We understand that when you share your information with us, you are placing your trust in our hands. We take that responsibility seriously. Our approach to data protection is built on three key principles:

  • Transparency: We will always be clear about what information we collect and why.

  • Respect: We will only use your information in ways you would reasonably expect, or for which you have given us explicit permission.

  • Security: We implement robust technical and organisational measures to keep your data safe.

How This Commitment Benefits Our Relationship

Our dedication to ethical data handling directly supports the positive, professional partnership we strive to build with you.

  • Focused & Relevant Communication: We use your contact details only to manage your project effectively, send important updates, and, only with your explicit consent, share occasional information about services we believe are relevant to you. You will never receive spam from us.

  • Secure Project Management: The details of your project, property, and our communications are stored securely, ensuring that sensitive information about your home or business remains confidential.

  • A Foundation for Referrals & Growth: We are proud of our work and believe our happy clients are our best advocates. Our commitment to data protection ensures that any requests for feedback or referrals are handled with the utmost respect for your choice and privacy.

Our Ethical Approach to Reviews & Referrals (Word-of-Mouth Marketing)

We value genuine feedback and personal recommendations immensely. Our policy for seeking reviews and referrals is designed to be respectful, transparent, and entirely permission-based.

For All Clients (Domestic & Commercial):

  • We will never automatically add your details to a public review site or share your name as a reference without your prior, explicit consent.

  • At the conclusion of your project, we may politely ask if you would be willing to consider leaving a review on platforms like Google, Trusted Trader, or our social media channels.

  • If you agree, we will provide a direct link and clear instructions. This is always your choice, and there will be no consequence whatsoever if you decline.

  • For Referrals: We may also ask, separately and with your consent, if you would be comfortable with us sharing your name (and only with your specific permission, your project details) with a prospective client as a reference. We will contact you first for approval on every single occasion.

Tailored Communication for Different Client Types:

  • Domestic Clients: We understand your home is your sanctuary. Our communications will be personal, focused on your completed project, and we will only ever ask for reviews or referrals that relate to our landscaping and groundworks services.

  • Commercial Clients: We respect the professional nature of our relationship. Any communications regarding case studies, testimonials for B2B platforms like LinkedIn, or references for tender applications will be formally agreed in writing, respecting your company's own policies and branding.

You Are In Control

We empower you with clear choices over how your information is used for marketing and referrals:

  • Clear Opt-In: Any marketing communications or requests to use your details for promotional purposes will require a clear, affirmative action from you (e.g., ticking an unticked box, sending a confirmation email).

  • Easy Opt-Out: Every marketing email we send will include a simple, one-click unsubscribe link. You can also contact our Privacy Contact at any time to update your preferences or withdraw consent (privacy@totallandg.co.uk).

  • Your Rights: You have the right to access, correct, or request deletion of your personal data. Please see our full Privacy Policy for details.

Our Promise to You

When you choose Total Landscaping and Groundworks, you can be confident that:

  • Your personal data is handled with the same care and professionalism as your garden or project site.

  • We will never sell, rent, or trade your personal details.

  • Any request for a review or referral is a request, not an expectation, and your decision will be fully respected.

  • Our commitment to protecting your privacy is unwavering, helping to build a lasting relationship based on integrity and trust.

This commitment is upheld by our designated Privacy Contact and is integral to our company values.

If you have any questions about how we protect your data, or to update your communication preferences, please contact our Privacy Contact:

Email: privacy@totallandg.com
Post: Privacy Contact, Total Landscaping and Groundworks, 22 Kelly-Pain Court, Lowestoft, Suffolk, NR32 4TX

Thank you for your trust in us. We look forward to building something beautiful, and secure, together.

Privacy Policy | Terms of Service

Total Landscaping and Groundworks – Professional, Certified, Trusted.