Privacy Policy

Last Updated: February 2026

1. Introduction

Total Landscaping and Groundworks ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://totallandg.co.uk (the "Site"), contact us for enquiries, or become a client.

By using our Site and services, you consent to the data practices described in this policy. If you do not agree, please do not use our Site.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity & Contact Data: Name, title, billing/delivery address, email address, telephone number, and property address for project purposes.
Financial & Transaction Data: Bank account/payment card details (processed securely via our third-party payment processors), invoice history, and details of services you have purchased from us.
Project & Technical Data: Information about your project, property surveys, site plans, photographs of the worksite (before/during/after), and any specific requirements you provide.
Technical & Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our Site. This includes information about how you use our Site, pages viewed, and navigation paths.
Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

Direct Interactions: You may provide data by filling in forms on our Site, by communicating with us via post, phone, email, or otherwise. This includes data you provide when you:
- Request a quote or service.
- Create an account on our Site.
- Subscribe to our service or publications.
- Request marketing to be sent to you.
- Give us feedback or contact us.
Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment and browsing actions. We collect this data using cookies, server logs, and similar technologies. Please see our Cookie Policy (section 10) for more details.
Third Parties or Publicly Available Sources: We may receive personal data about you from analytics providers (such as Google), advertising networks, and search information providers. We may also collect data from publicly available sources such as Land Registry for planning-related verification.

4. How We Use Your Information (Purposes and Legal Bases)

We will only use your personal data when the law allows us to. Our primary legal bases are:

Performance of a Contract: To provide you with a quote, to enter into a contract with you, and to manage and fulfil our services.
Legitimate Interests: To operate and administer our business, for marketing (where you are an existing client and we believe you have a genuine interest), to improve our Site and services, for security, and to prevent fraud.
Legal Obligation: To comply with our legal and regulatory requirements (e.g., tax, health & safety records).
Consent: Where we have obtained your explicit, opt-in consent, primarily for direct marketing communications to non-clients via email/SMS.

Purpose/Activity	Type of Data	Lawful Basis for Processing
To provide you with a quote	Identity, Contact, Project	Performance of a Contract / Legitimate Interest
To manage and perform our contract with you	Identity, Contact, Financial, Transaction, Project	Performance of a Contract, Legal Obligation
To manage our relationship (client feedback, updates)	Identity, Contact, Marketing	Legitimate Interests, Performance of a Contract
To administer and protect our business and Site	Identity, Contact, Technical	Legitimate Interests, Legal Obligation
To deliver relevant website content and advertisements	Identity, Contact, Profile, Usage, Marketing, Technical	Legitimate Interests (for our marketing strategy)
To use data analytics to improve our Site	Technical, Usage	Legitimate Interests
To send non-client marketing communications	Identity, Contact, Marketing	Consent

5. Data Sharing and Disclosure

We will never sell your personal data. We may share it with trusted third parties only where necessary and under strict contractual terms that mandate confidentiality and security, including:

Service Providers: IT and system administration services, email marketing platforms, payment processors, cloud storage providers.
Professional Advisers: Accountants, lawyers, insurers, and consultants.
Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
Essential Third Parties for Service Delivery: Subcontractors (e.g., specialist groundworkers, material suppliers) directly involved in your project. We will always inform you and seek your prior consent before sharing site access or detailed project data with any on-site subcontractor.

6. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully. Access to your personal data is limited to employees, agents, and contractors who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

Client and Transaction Data: 7 years from the end of the last financial year of our engagement (for tax and legal liability purposes).
Project Data (photos, plans): Retained for as long as reasonably necessary for portfolio and business reference purposes. Clients may object at any time, and we will assess and comply unless we have an overriding legitimate interest.
Enquiry Data (non-clients): 24 months from the date of enquiry.
Marketing Consent Data: Until you withdraw your consent.

8. Your Legal Rights

Under data protection laws, you have rights including:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Right to Restrict Processing: Request we suspend processing of your data.
Right to Data Portability: Request transfer of your data to another controller.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact our Privacy Contact using the details in Section 1.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

9. International Transfers

We do not routinely transfer your personal data outside the UK. If any of our third-party service providers are based outside the UK, we will ensure a similar degree of protection is afforded to it by using approved safeguards, such as the UK International Data Transfer Agreement.

10. Cookies

Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site. For detailed information on the cookies we use and their purposes, please see our separate Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on this page with a revised "Last Updated" date. We will notify you of significant changes via email or a notice on our Site.

12. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact our Privacy Contact.

By Email: privacy@totallandg.co.uk
By Post: Privacy Contact, Total Landscaping and Groundworks, 22 Kelly-Pain Court, Lowestoft, Suffolk, NR32 4TX